You most likely walked into the fence, heard it working, kept walking along the perimeter, and then it stopped beeping. This is often the case when you are testing the collar to see if the fence is working. This feature turns the collar off after it has been in the signal for too long. If the collar seems to work in some spots and not others, please know that this is probably the result of the “Over-Correction-Protection” feature of the collar. This is a very difficult thing to have to say to a customer, so please, check out the following section on “What is a properly fitted collar?” and all battery issues on this page or click on “ How to change the shock level on my Pet Stop collar” or “ How to change the shock level on my PetSafe Professional collar” before you call for service, as we charge to come to your home for all services. Over the years we find that most of the time when someone says their fence is not working or the dog thinks there is a dead spot or a “hole” in the fence, or the dog leaves the yard when there is snow on the ground, we find it is usually a user problem. ![]() Did you listen for the shock/beep at the edge of the yard while holding it LOW to the ground at the same height as your dog’s neck?.When is the last time you charged the collar or replaced the battery?.Is the collar properly fitted? (see below). ![]() Is your collar shock level turned up to at least a level 9 out of 13?.But when it happens we always start with these questions: ![]() General Troubleshooting and Receiver Collar Questions “Dog Going Through the Fence” Solutions We have very few problems of this nature.
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